Importing a single XML file into ServiceNow is an easy course of that may be accomplished in a couple of easy steps. By using the XML Processor software, you may effectively migrate information into ServiceNow with out the necessity for complicated scripting or guide information entry. This streamlined strategy not solely saves effort and time but additionally ensures information accuracy and consistency. Furthermore, the flexibility to import XML information individually gives flexibility and management over the info integration course of, enabling you to selectively import particular information as wanted.
To provoke the XML file import course of, start by navigating to the XML Processor web page inside ServiceNow. This platform gives a user-friendly interface that guides you thru the mandatory steps for profitable XML file importation. As soon as on the XML Processor web page, choose the “Import Single XML Document” choice, which is able to immediate you to add the XML file containing the info you want to import. ServiceNow helps numerous XML codecs, making certain compatibility with most information sources. After importing the XML file, rigorously evaluate the info mapping to confirm that the XML components are accurately mapped to the corresponding ServiceNow fields.
As soon as the info mapping is full, proceed to execute the import course of. ServiceNow will validate the XML information and generate an in depth import log, offering insights into the standing of the import operation. Within the occasion of any errors or discrepancies, the import log will pinpoint the precise points encountered, permitting you to promptly deal with them. Moreover, ServiceNow provides complete documentation and on-line sources to help you all through the import course of, making certain a easy and profitable information migration expertise.
Stipulations for Importing an XML Document
To efficiently import an XML file into ServiceNow, a number of stipulations should be met to make sure a easy and seamless course of:
1. Set up a Legitimate XML File:
- The XML file you propose to import should adhere to the outlined schema and construction for the precise desk or utility you might be focusing on.
- Every file inside the XML file ought to comply with the designated format and embody the mandatory fields and components required by the goal desk or utility.
- The XML file needs to be well-formed, containing correctly nested tags, with none syntax errors or invalid characters.
2. Configure Import Set:
- An Import Set is important for specifying the goal desk or utility the place the XML information shall be imported. Create an Import Set that aligns with the XML file’s meant vacation spot.
- Configure the Import Set to match the schema of the XML file. This entails mapping the XML components to the corresponding fields within the goal desk or utility.
- Guarantee acceptable area mapping to keep away from information loss or inconsistencies throughout the import course of.
3. Configure Remodel Map (Elective):
- A Remodel Map is an optionally available part that may be utilized to change or rework the info earlier than it’s imported into the goal desk or utility.
- The Remodel Map lets you apply particular guidelines or logic to the info, corresponding to formatting, calculations, or information cleaning.
- Use a Remodel Map when the XML file’s construction or information requires modifications earlier than it may be efficiently imported.
Step-by-Step Information to Import
1. Put together the XML file
Make sure that the XML file aligns with the right schema or construction anticipated by ServiceNow. Confirm that the file is well-formed and freed from any syntax errors to stop any information import points.
2. Import the XML file
To import the XML file, comply with these steps:
- Navigate to the specified ServiceNow occasion and log in.
- Entry the Import Set desk (sys_import_set) and select the suitable import set file to your XML file.
- Within the Import Set file, choose the “Import now” button.
- Within the “Import Information” part, select the “XML” choice and choose the XML file you ready.
- Configure any extra import settings as wanted, corresponding to mapping fields or specifying information transformation guidelines.
- Assessment the import abstract to make sure that the info shall be imported accurately.
- Begin the import course of by clicking on the “Import” button.
| Subject | Description |
|---|---|
| XML Payload | The XML file containing the info to be imported. |
| Import Set | The ServiceNow file that defines the configuration for the import course of. |
| Subject Mapping | The mapping between the XML components and the ServiceNow fields. |
Configuring the XML Import Course of
With a purpose to import a single XML file into ServiceNow, you have to first configure the import course of. This entails organising an import set, an XML map, and a rework map.
Creating an Import Set
An import set defines the supply and vacation spot of the info being imported. To create an import set, navigate to the Import Units module and click on New. Enter a reputation and outline for the import set, and choose the supply kind as XML.
Creating an XML Map
An XML map defines the construction of the XML information being imported. To create an XML map, navigate to the XML Maps module and click on New. Enter a reputation and outline for the XML map, and paste the XML information into the Supply XML area. Click on the Parse button to parse the XML information and generate the XML map.
Making a Remodel Map
A rework map defines how the info from the XML map is remodeled into the vacation spot desk. To create a rework map, navigate to the Remodel Maps module and click on New. Enter a reputation and outline for the rework map, and choose the supply desk because the XML map created within the earlier step. Choose the vacation spot desk because the desk into which the info shall be imported.
The rework map consists of a collection of fields that map the fields from the supply desk to the fields within the vacation spot desk. For every area, you may specify the supply area, the vacation spot area, and the rework perform to be utilized to the info.
As soon as the import set, XML map, and rework map have been created, you may import the XML information by navigating to the Import Units module and clicking the Import button.
Here’s a desk summarizing the steps concerned in configuring the XML import course of:
| Step | Description |
|---|---|
| 1 | Create an import set. |
| 2 | Create an XML map. |
| 3 | Create a rework map. |
| 4 | Import the XML information. |
Mapping XML Fields to ServiceNow Fields
The method of mapping XML fields to ServiceNow fields entails aligning the info components within the XML file with the corresponding fields within the ServiceNow occasion. This mapping ensures that the info is imported into the right fields and structured appropriately inside the ServiceNow platform.
Subject mapping could be a complicated job, particularly when coping with giant XML information or complicated information buildings. To simplify the method, ServiceNow gives numerous instruments and methods to help with area mapping.
Mapping Strategies
ServiceNow provides a number of mapping methods to facilitate the alignment of XML fields with ServiceNow fields. These methods embody:
-
Handbook Mapping: This entails manually mapping every XML area to a particular ServiceNow area based mostly on their information kind and context.
-
Auto Mapping: ServiceNow’s auto-mapping function makes an attempt to routinely map XML fields to ServiceNow fields based mostly on area names, information sorts, and different heuristics.
-
Subject Mapping Desk: A area mapping desk lets you outline customized mappings between XML fields and ServiceNow fields. This system gives better management over the mapping course of and allows the creation of complicated mappings.
Dealing with Errors Throughout Import
XML import operations can encounter numerous errors that may influence the success of the import course of. ServiceNow gives a number of mechanisms to deal with errors throughout import:
Dealing with Errors within the UI
The Import Units module in ServiceNow gives a person interface for managing XML import operations. When an error happens throughout import, the Import Units module shows the next data:
- Error depend: The module exhibits the variety of information that encountered errors throughout import.
- Error messages: Detailed error messages are captured and displayed for every file that did not import.
- Affected information: An inventory of the information that did not import is offered, permitting you to evaluate the precise information that brought on errors.
Error Sorts
Widespread errors that may happen throughout XML import embody:
- Subject mapping errors: When the supply XML doesn’t match the goal area construction in ServiceNow, area mapping errors happen.
- Knowledge format errors: If the info within the supply XML is just not within the appropriate format, import errors can happen.
- Subject validation errors: Errors may end up from invalid information or lacking required fields within the supply XML.
- Duplicate file errors: If the supply XML accommodates information that exist already in ServiceNow, duplicate file errors happen.
- Permission errors: Customers might encounter permission errors if they don’t have the mandatory entry rights to create or replace information.
Error Dealing with Choices
To deal with errors throughout import, ServiceNow gives the next choices:
- Skip information: You’ll be able to select to skip information that encounter errors throughout import. This feature lets you import the remainder of the information with out stopping all the import operation.
- Retry failed information: An alternative choice is to retry the import of failed information. That is helpful if the errors are transient and could also be resolved throughout subsequent import makes an attempt.
- Assessment and repair errors: ServiceNow lets you evaluate the error messages and affected information to determine the supply of the errors. You’ll be able to then deal with the errors manually and re-import the information.
- Configure error dealing with guidelines: ServiceNow directors can configure error dealing with guidelines to automate error administration. These guidelines will let you specify actions to be taken when particular varieties of errors happen.
- Use error logs: ServiceNow generates error logs for import operations, which will be helpful for troubleshooting and figuring out the basis reason for errors.
Verifying Imported Knowledge
After importing a single XML file, it is important to confirm that the info was efficiently imported and is correct.
Checking the Import Log
The import log gives particulars concerning the import course of, together with any errors or warnings. To entry the log:
- Navigate to System Logs > Software Logs.
- Filter the logs by “XML Import” below the “Sort” area.
- Assessment the logs for any errors or warnings.
Querying the Database
It’s also possible to question the database to confirm the imported information instantly. The next question retrieves the newly imported file:
SELECT * FROM table_name WHERE sys_id = 'sys_id_of_imported_record';
Validating Calculated Fields
If the imported XML consists of calculated fields, it is necessary to validate that these fields are calculated accurately. Manually calculate the values and evaluate them to the imported information.
Guaranteeing Enterprise Guidelines and Workflows
Confirm that any enterprise guidelines or workflows triggered by the imported information are functioning as anticipated. Check the file to make sure that these automations are working accurately.
Checking for Duplicates
If the XML accommodates duplicate information, it’s possible you’ll must merge or delete the duplicates. Use the next question to determine duplicate information:
SELECT * FROM table_name GROUP BY field_name HAVING COUNT(*) > 1;
Reviewing Historical past
The historical past of the imported file will be accessed from the file’s kind view. Assessment the historical past to trace any adjustments made to the file after import.
7. XML Construction
When importing XML information into ServiceNow, the XML construction should adhere to particular pointers. The next finest practices guarantee profitable imports:
- Root Ingredient: The outermost ingredient of the XML doc ought to symbolize the kind of file you are importing, corresponding to
or <change_request>. - Document Fields: Every file ought to have a corresponding XML ingredient, matching the sphere names in ServiceNow.
- Subject Order: The order of XML components inside the file ought to correspond to the order of fields in ServiceNow.
- Subject Values: Subject values needs to be enclosed inside the corresponding XML ingredient tags, utilizing the suitable information sorts and codecs.
- A number of Information: If importing a number of information, separate them utilizing a novel ingredient or tag, corresponding to
or - .
- Particular Characters: Encode particular characters, corresponding to & and <, utilizing the suitable HTML entities or CDATA sections.
- Legitimate XML: The XML doc should conform to the XML schema and syntax necessities, together with well-formed XML, correct nesting, and no duplicate components or lacking closing tags.
Troubleshooting Widespread Points
1. Invalid XML Format
Confirm that the XML file conforms to the anticipated XML schema. Test for lacking tags, incorrect syntax, or invalid XML character entities.
2. Lacking Required Fields
Make sure that the XML file consists of all of the obligatory fields required by the import course of. Test the info dictionary or documentation for the precise fields which are required.
3. Invalid Knowledge Sorts
Affirm that the info varieties of the XML fields match the anticipated information sorts in ServiceNow. For instance, date fields should be within the appropriate format, and integer fields can’t include non-numeric characters.
4. Duplicate Information
If duplicate information are encountered, configure the import course of to both skip or replace current information based mostly on a novel identifier area.
5. Subject Mapping Errors
Confirm that the XML area names match the corresponding area names in ServiceNow. Use the sphere mapping function to map the XML fields to the right ServiceNow fields.
6. Entry Permissions
Make sure that the person performing the import has the suitable permissions to import information into the goal desk. Test the learn and write permissions for the desk.
7. Desk Not Discovered
Confirm that the XML file is being imported into a legitimate ServiceNow desk. Test the desk title within the import configuration and be sure that the desk exists within the occasion.
8. Complicated Enterprise Guidelines
Examine the enterprise guidelines related to the goal desk and be sure that they don’t forestall the import of particular information or trigger sudden habits. Think about disabling or briefly modifying the enterprise guidelines to facilitate the import.
Enterprise Rule Potential Influence Decision Subject Validation Rule Prevents import of information with invalid information Quickly disable or modify the rule Insert Set off Executes customized code on file creation Assessment the set off code and guarantee it doesn’t block the import Dependent Fields Updates associated fields based mostly on imported values Make sure the dependent fields are populated accurately earlier than importing Superior Choices
The Import XML Document motion offers quite a few superior choices to tailor the import course of to particular wants.
Customization
Choices
The next choices can be found for personalization:
Mapping Attributes
Outline how attributes within the XML file map to fields within the goal desk. By default, the motion makes use of the attribute title as the sphere title. Nevertheless, this may be custom-made to map particular attributes to particular fields.
Setting Subject Values
Set particular values for fields within the goal file. That is helpful for including default values or updating current information with extra data. The motion helps setting area values from each the XML file and static values.
Dealing with Relationships
Configure how the motion handles relationships between tables. The motion helps creating, updating, and deleting associated information based mostly on the info within the XML file. Specify the connection kind and the fields used to determine associated information.
Reworking Knowledge
Apply transformations to information within the XML file earlier than importing it. The motion helps a spread of transformations, together with date formatting, string manipulation, and mathematical operations. This enables for complicated information manipulation and information validation.
Error Dealing with
Management how the motion handles errors that happen throughout the import course of. Specify the habits for validation errors, duplicate information, and different exceptions. This enables for custom-made error dealing with and ensures information integrity.
Logging and Debugging
Allow logging and debugging choices to trace the import course of and determine any points. Logging gives an in depth file of the import, together with the XML file, mapping data, and area values. Debugging helps troubleshoot errors and optimize the import course of.
Getting Began
To import a single XML file into ServiceNow, you should use the Import Set function. This function lets you import information from an XML file into a particular desk in your ServiceNow occasion.
Step 1: Create an Import Set
Go to Import Units > Import Units. Click on New. Give the import set a reputation and outline. Choose the desk you need to import the info into.
Step 2: Map the XML Fields to the Desk Fields
Click on the Mapping tab. Match the fields within the XML file to the corresponding fields within the ServiceNow desk.
Step 3: Import the XML File
Click on the Import tab. Choose the XML file you need to import. Click on Import.
Step 4: View the Imported Information
As soon as the import is full, you may view the imported information within the desk you specified.
Extra Assets and Help
Extra Assets
The next sources can present extra data on importing XML information into ServiceNow:
- ServiceNow documentation on importing XML records
- ServiceNow community discussion on creating and using an import set
Help
For those who want additional help with importing XML information into ServiceNow, you may contact ServiceNow assist.
Servicenow: How To Import A Single XML Document
Importing a single XML file into Servicenow is an easy course of that may be accomplished in a couple of steps.
Listed below are the steps on methods to import a single XML file into Servicenow:
- Log in to your Servicenow occasion.
- Navigate to the desk that you simply need to import the file into.
- Click on the “Import” button.
- Choose the “XML” file that you simply need to import.
- Click on the “Import” button.
- The file shall be imported into the desk.
Folks Additionally Ask About Servicenow How To Import A Single XML Document
Can I import a number of XML information directly?
Sure, you may import a number of XML information directly through the use of the “Import Set” function.
What’s the most file measurement for an XML import?
The utmost file measurement for an XML import is 10 MB.
What are the supported XML codecs?
Servicenow helps the next XML codecs:
- ServiceNow XML
- SOAP XML
- REST XML
