When you’re a low-income Eversource buyer, you might be eligible for public advantages, which may also help you pay your electrical invoice. Nonetheless, in the event you obtain a public advantages cost in your invoice, it is necessary to know you could dispute it. Here is how:
First, you will want to assemble some data, together with your Eversource account quantity, the date of the invoice, and the quantity of the general public advantages cost. You will additionally want to offer documentation of your revenue and family dimension. After you have all of this data, you possibly can name Eversource customer support at 1-800-286-2000 and ask to talk to a consultant about disputing your public advantages cost. The consultant will ask you for the knowledge you’ve got gathered and can open a case in your behalf. Eversource will then examine your case and make a willpower inside 30 days. When you’re discovered to be eligible for public advantages, the cost will probably be eliminated out of your invoice.
When you’re not glad with Eversource’s choice, you possibly can attraction it to the Massachusetts Division of Public Utilities (DPU). The DPU is an impartial state company that regulates public utilities. To file an attraction, you will must submit a written grievance to the DPU inside 30 days of receiving Eversource’s choice. The DPU will then overview your grievance and decide. If the DPU finds in your favor, Eversource will probably be ordered to take away the general public advantages cost out of your invoice.
How To Dispute Public Advantages Eversource Cost
When you consider that you’ve got been incorrectly charged for Eversource public advantages, you possibly can dispute the cost by following these steps:
- Contact Eversource customer support at 1-800-286-2000.
- Clarify to the customer support consultant that you just consider you may have been incorrectly charged for public advantages.
- Present the consultant along with your account quantity and the quantity of the disputed cost.
- The consultant will overview your account and decide in case you have been incorrectly charged.
- When you have been incorrectly charged, the consultant will credit score your account for the quantity of the disputed cost.
You may as well dispute a public advantages cost by mail. To take action, ship a letter to the next deal with:
Eversource Power
P.O. Field 4689
Hartford, CT 06104-4689
In your letter, make sure you embrace the next data:
- Your title and account quantity
- The quantity of the disputed cost
- The rationale in your dispute
