Servicenow is a cloud-based platform that gives quite a lot of providers for companies, together with IT service administration, customer support administration, and human sources administration. One of many key options of Servicenow is its means to import knowledge from quite a lot of sources, together with XML recordsdata. This enables companies to simply migrate knowledge from legacy programs or from different functions into Servicenow.
Importing a single XML report into Servicenow is a comparatively easy course of. Nevertheless, there are some things that it’s essential do earlier than you possibly can start the import course of. First, it’s essential create a knowledge map that defines the connection between the fields within the XML file and the fields within the Servicenow desk that you just wish to import the information into. Moreover now helps a characteristic to create knowledge maps from the UI. After you have created a knowledge map, you possibly can then use the Servicenow Import Set utility to import the XML file into Servicenow.
The Import Set utility is a robust software that means that you can import knowledge from quite a lot of sources, together with XML recordsdata, CSV recordsdata, and even different Servicenow tables. The Import Set utility gives various options that make it simple to import knowledge into Servicenow, together with the power to schedule imports, rework knowledge earlier than it’s imported, and validate knowledge earlier than it’s imported. Moreover, the Import Set utility can be utilized to import knowledge into a number of tables on the similar time.
Stipulations for Importing a Single XML File
Earlier than embarking on the method of importing a single XML report into ServiceNow, it’s important to make sure that sure conditions are met. These embody:
Studio Setting
Buying a ServiceNow Studio atmosphere is essential. Studio gives a user-friendly interface particularly designed for knowledge administration duties, together with XML report import.
Steps to Entry Studio:
- Log in to your ServiceNow occasion.
- Navigate to the “System Purposes” menu.
- Find and choose “Studio” from the listing of functions.
XML File Construction
The XML report you plan to import should conform to a selected construction. It ought to adhere to the predefined schema or template offered by ServiceNow. The schema specifies the required components, attributes, and their respective knowledge varieties.
Validate XML File:
- Make the most of an XML validator software to confirm the validity of your XML report towards the ServiceNow schema.
- Be certain that obligatory components and attributes are current and correctly formatted.
Integration Person Position
Assign an integration person position to the account that can be importing the XML report. This position grants the mandatory permissions to carry out import operations inside ServiceNow.
Configure Integration Person:
| Steps | Description |
|---|---|
| Navigate to “System Safety” > “Customers” > “All Customers”. | Establish and choose the designated integration person. |
| Assign the “integration_user” position to the person. | This position grants the required import permissions. |
Finding the XML Import Choice
To find the XML import possibility in ServiceNow, comply with these steps:
- Log in to ServiceNow along with your credentials.
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Navigate to the Import Data web page:
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Click on the Navigation bar.
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Within the Filter Navigator subject, enter System Import Units.
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Choose System Import Units from the listing of prompt choices.
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On the System Import Units web page, click on Import Data.
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- The Import Data web page can be displayed.
- Navigate to the System Import Set desk (sys_import_set).
- Create a brand new import set report and specify the next settings:
- Identify: Enter a reputation for the import set.
- Kind: Choose “XML” from the drop-down menu.
- XML File: Browse and choose the XML file containing the report you wish to import.
- Import Type: Choose “Replace” or “Insert” relying on whether or not you wish to replace an present report or create a brand new one.
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Within the “Preprocessing Scripts” tab, specify the next:
Script: Choose a script to run earlier than the import. This script can be utilized to organize the information within the XML file for import.
Parameters: Enter any parameters that the script requires. If it’s essential customise the preprocessing habits, create a customized script and specify its identify on this subject.
The desk beneath summarizes the accessible choices for preprocessing scripts:
Preprocessing Script Description Repair XML Fixes XML recordsdata that aren’t well-formed. Validate XML Validates XML recordsdata towards a schema. Remodel XML Transforms XML recordsdata utilizing an XSLT stylesheet. - Schema Validation: The XML is validated towards the outlined schema to make sure it conforms to the anticipated construction.
- Discipline Mapping Validation: The imported fields are mapped to matching fields within the goal Servicenow desk.
- Information Kind Validation: The information sorts of the imported fields are validated to make sure they’re suitable with the goal fields.
- Referential Integrity Validation: Imported information are checked for legitimate relationships with different information within the database.
- Duplicate Detection: The system checks for duplicate information based mostly on outlined standards to forestall knowledge duplication.
- Navigate to the XML Processor import set (System Definition > Import Units > XML Processor).
- Click on the Import Now button.
- Within the Import XML File subject, enter the trail to the XML file that you just wish to import.
- Within the Goal Desk subject, choose the ServiceNow desk that you just wish to import the information into.
- Click on the Import button.
The Import Data web page shows a listing of all accessible XML import units. You possibly can filter the listing by identify or desk identify to find the particular import set you want.
Configuring the Import Settings
To configure the import settings for a single XML report import, comply with these steps:
Mapping XML Fields to ServiceNow Fields
Mapping Components
Every XML factor corresponds to a subject in ServiceNow. Outline the mapping between the XML components and the ServiceNow fields utilizing the ‘Map XML Components’ part.
Mapping Attributes
XML attributes will also be mapped to ServiceNow fields. Within the ‘Map XML Attributes’ part, specify the XML attribute and the corresponding ServiceNow subject.
Mapping Complicated XML Buildings
Complicated XML buildings, equivalent to nested components or arrays, will be mapped to ServiceNow objects. Use the ‘Map XML Buildings’ part to outline the mapping for these complicated buildings.
Mapping XML Namespaces and Prefixes
If the XML comprises namespaces and prefixes, it’s essential outline the namespace prefixes within the ‘XML Namespace Prefixes’ part. This ensures that the right subject names are used throughout the import.
XML-to-ServiceNow Discipline Mapping Desk
To assist with the mapping course of, you possibly can create an XML-to-ServiceNow subject mapping desk.
| XML Component/Attribute | ServiceNow Discipline |
|---|---|
<Identify> |
identify |
<Description> |
description |
<Precedence> |
precedence |
Validating the Imported File
As soon as the XML report has been imported, it’s essential to validate its accuracy to make sure knowledge integrity. Servicenow gives a complete validation course of to examine for errors and inconsistencies.
1. Import Log Evaluate
The import log comprises detailed details about the import course of, together with any errors or warnings. Reviewing the log can present precious insights into any potential points with the imported report.
2. Discipline Validation
Servicenow validates the imported knowledge towards field-level guidelines and constraints. These guidelines be certain that knowledge conforms to outlined codecs, ranges, and relationships. Invalid knowledge can be flagged for correction.
3. Desk Configuration Validation
The import course of checks if the imported report conforms to the desk configuration. This contains verifying that obligatory fields are populated, knowledge varieties are right, and relationships are maintained.
4. Enterprise Rule Execution
Enterprise guidelines will be configured to validate imported information based mostly on particular standards. These guidelines execute throughout the import course of and might set off actions equivalent to sending notifications or rejecting invalid information.
5. Integration Hub Validation
For XML information imported by way of the Integration Hub, extra validation steps apply. These steps embody:
Troubleshooting Widespread Import Errors
1. File Not Discovered
This error signifies that the report you are trying to import doesn’t exist within the system. Test that the report exists and that the identifier you are utilizing is right.
2. Discipline Not Discovered
This error happens while you’re making an attempt to import a subject that does not exist within the goal desk. Confirm the sphere identify and guarantee it is a legitimate subject within the desk.
3. Invalid Worth
This error is encountered when the worth you are importing doesn’t meet the constraints of the goal subject. Test the sphere properties to make sure the worth you are importing is legitimate for the sphere sort.
4. Duplicate File
This error happens while you try to import a report with a novel identifier that already exists within the system. Be certain that the information you are importing have distinctive identifiers.
5. Lacking Obligatory Discipline
This error signifies that a number of obligatory fields are lacking within the XML report. Test the goal desk definition to determine the obligatory fields and guarantee they’re included within the XML.
6. XML Parsing Error
This error happens when the XML offered for import shouldn’t be well-formed or doesn’t adhere to the anticipated format. Make sure the XML is legitimate and conforms to the anticipated construction.
| Error Description | Attainable Causes | Troubleshooting Steps |
|---|---|---|
| Invalid XML | Malformed XML or incorrect construction | Validate the XML towards the anticipated schema |
| Lacking Required Attribute | Required attribute shouldn’t be current within the XML | Test the XML construction and guarantee all required attributes are included |
| Invalid Date Format | Date subject worth shouldn’t be formatted appropriately | Make sure the date subject worth conforms to the anticipated format |
Finest Practices for Importing XML Data
1. Validate Your XML
Be certain that your XML is well-formed and conforms to the ServiceNow XML schema. Use a web based XML validator or the ServiceNow XML Validator software.
2. Use a Single XML File
Import solely a single XML report per import operation. Keep away from importing a number of information in the identical XML file.
3. Restrict Discipline Values
Observe character limits for subject values. Lengthy values could trigger errors throughout import.
4. Deal with Massive XML Recordsdata
Use the “Import XML Data in Batches” choice to deal with massive XML recordsdata. This breaks the import into smaller batches for environment friendly processing.
5. Optimize XML Construction
Create your XML with a transparent and concise construction. Keep away from nesting components deeply or utilizing extreme attributes.
6. Use Remodel Maps
Remodel your XML knowledge to match the ServiceNow knowledge mannequin utilizing rework maps. This simplifies import and improves knowledge accuracy.
7. Efficiency Concerns
Contemplate the next efficiency suggestions:
| Motion | Impression |
|---|---|
| Use smaller XML recordsdata | Reduces processing time |
| Optimize XML construction | Improves parsing effectivity |
| Use rework maps | Reduces database write operations |
| Use the “Import XML Data in Batches” possibility | Splits massive imports into manageable chunks |
| Monitor system efficiency | Establish and deal with potential bottlenecks |
Concerns for Massive XML Imports
8. Think about using the Import Set Framework
The Import Set Framework gives a structured strategy for managing massive XML imports by breaking the method into smaller, manageable chunks. It means that you can:
| Profit | Description |
|---|---|
| Chunking | Divide the import into a number of smaller batches, making it simpler to deal with and monitor progress. |
| Staging | Quickly retailer the XML knowledge in a staging desk earlier than importing it into the goal desk, permitting for knowledge validation and transformation. |
| Incremental Loading | Import the information in phases, updating present information and creating new ones as wanted, minimizing downtime and knowledge loss. |
| Error Dealing with | Establish and deal with errors throughout the import course of, logging and offering detailed info to facilitate troubleshooting. |
| Scheduling | Schedule the imports to run at particular instances or intervals, guaranteeing automated and unattended processing. |
Utilizing the Import Set Framework simplifies massive XML imports, improves knowledge integrity, and gives better management over the method.
Various Strategies for Importing XML Data
1. Import Set
Import Set is a straightforward and user-friendly methodology for importing XML information into ServiceNow. It means that you can map the XML fields to ServiceNow fields manually, offering better management over the import course of.
2. SOAP Net Service
SOAP Net Companies provide a programmatic strategy for importing XML information. Utilizing SOAP instructions, you possibly can create or replace ServiceNow information based mostly on the XML knowledge offered.
3. REST API
Just like SOAP Net Companies, the REST API allows you to combine with ServiceNow and import XML information utilizing RESTful instructions. This methodology gives flexibility and permits for personalized integrations.
4. Mid Server
Mid Server acts as an middleman between ServiceNow and exterior programs, facilitating the import of XML information. It could rework the XML knowledge right into a format suitable with ServiceNow and deal with complicated integrations.
5. File Import
File Import permite importar archivos XML directamente al servicio now a través de la interfaz gráfica de usuario. Esta opción es adecuada para importaciones puntuales y de pequeño volumen.
6. Information Loader
Information Loader es una herramienta de terceros que admite la importación de XML information to ServiceNow. It presents a user-friendly interface and gives help for complicated knowledge transformations and mappings.
7. CSV Import
CSV Import can be utilized to import XML information by changing them right into a CSV (Comma-Separated Values) format. This methodology is appropriate for easy XML buildings and requires handbook mapping of fields.
8. XML Bulk Import Software
The XML Bulk Import Software is a ServiceNow plugin that permits the import of enormous XML recordsdata effectively. It gives superior options equivalent to knowledge validation, duplicate checking, and progress monitoring.
9. GlideRecord API
GlideRecord API presents a low-level programmatic interface for interacting with ServiceNow information. Utilizing GlideRecord, you possibly can create, replace, and import XML information instantly out of your scripts or functions.
| Methodology | Appropriate for |
|---|---|
| Import Set | Guide mapping, small to medium datasets |
| SOAP Net Service | Programmatic imports, customized integrations |
| REST API | RESTful integrations, customized imports |
Put up-Import Verification and Evaluation
1. Confirm Import Standing
Test the import set report to verify the import standing. It ought to point out the variety of information imported efficiently and any errors encountered.
2. Evaluate Import Log
The import log gives detailed details about the import course of, together with any errors or warnings. Evaluate the log to determine any potential points.
3. Test Goal Desk Information
Question the goal desk to confirm that the imported report is current. Test its values to make sure they match the anticipated knowledge.
4. Take a look at Enterprise Guidelines and Workflows
If the imported report triggers any enterprise guidelines or workflows, check them to make sure they behave as supposed.
5. Test Associated Data
If the imported report has relationships with different tables, confirm that these relationships had been established appropriately.
6. Analyze Import Efficiency
Evaluate the import set report to find out the import time and system sources consumed. This helps determine efficiency bottlenecks and areas for enchancment.
7. Troubleshoot Import Errors
If errors had been encountered throughout the import, analyze the import log and goal desk knowledge to determine the basis trigger and take corrective motion.
8. Monitor System Well being
Test the system logs and efficiency metrics to make sure that the import didn’t adversely have an effect on the general system efficiency.
9. Doc the Import Course of
Seize the steps taken throughout the import course of, together with the import set configuration, XML file construction, and any troubleshooting carried out. This documentation serves as a reference for future imports.
10. Steady Enchancment Evaluation
Periodically evaluation import processes to determine areas for optimization, equivalent to decreasing import time, bettering knowledge high quality, or automating the import course of. This ongoing evaluation helps be certain that imports are environment friendly and efficient.
How To Import A Single Xml File In ServiceNow
To import a single XML report in ServiceNow, you should use the XML Processor import set. This import set means that you can import XML knowledge into ServiceNow tables. You need to use the import set to import a single XML report by following these steps:
After you have imported the XML report, you possibly can view the information within the ServiceNow desk that you just specified.
